If you are unable to progress beyond the login page after you have submitted your account details, this is likely to be caused by a conflict between our service and the “cookies” that your browser uses to communicate with our service. To resolve this, we suggest deleting your cookies as follows depending on your browser:
Internet Explorer: Open Internet Explorer and to go Tools > Internet Options > General > Delete Browsing History > Delete All and tick the box: "Also delete files and settings stored...". You might need to restart your computer after doing this.
Firefox: Open Firefox and go to Tools > Clear Private Data, a pop up will appear. Tick the Cookies box then select Clear Private Data button from the bottom of the pop up. You might need to restart your computer after doing this.If you continue to experience problems, please contact our support team.